4/10 – Schlecht
Samantha L.
20. März 2024
Gut: Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Sauberkeit
Started Off Well, Ended Terribly
Upon arriving at the house, we encountered a problem with the Nest, which caused the temp. to soar to 80+ degrees. The issue was eventually resolved, but we faced an ongoing problem where we set the temperature to 72 at night, only to wake up to 80. Moreover, we faced several minor issues such as a non-functional front doorbell, a doorknob that would get stuck that my nieces couldn’t get out of, a loose doorknob in the downstairs king room, a garbage disposal that was clogged and needed manual cleaning, uncleaned bathrooms, scuffed and dirty walls, and vents that were full of dust.
The biggest issue we faced was with the smoke detectors. At 12:30 am on 3/17, they started going off for 1-2 mins, waking up all 5 kids. Despite getting everyone back to sleep, they went off again at around 3 am and then again at 7 am. I informed Hannah each time they went off, and it wasn't a chirp; instead, they went off as if there was a fire, causing us to get very little sleep. In response, Hannah sent her property manager over who changed 10 of the 11 batteries (they didn't have a ladder tall enough for the 11th). That night, they started chirping, which disrupted our sleep yet again.
When I brought the issue up to Hannah, she offered us $25, which was hardly adequate for a night that cost us $731. Although Hannah was polite in our interactions, it was clear that she was not concerned about our experience. As a result, I would advise anyone who rents this place to do so at their own risk.
Samantha L.
Aufenthalt von 4 Nächten im März 2024
