2/10 – Ungenügend
Jordan E.
3. Juli 2022
Verbesserungswürdig: Kommunikation und Genauigkeit des Onlineauftritts
Management was disrespectful and unprofessional, will nickel and dime you for anything they can.
I was going to rate this place a 3 overall until the manager said he is going to keep my deposit over some spots on towels, grass on the tiles, crumbs on the counter, and a spill in the fridge that one paper towel would have fixed. He said THAT and the washing of ALL the bedsheets forced him to hire a 2nd cleaning person.
He also tried to accuse me of having unaccounted for guests because "all of the beds had been slept on" (there were 6 of us and 6 beds, only 4 beds were actually used - but if we all wanted to sleep in a bed alone that shouldn't have been an issue). So, BRING YOUR OWN TOWELS AND BE WARY OF THE BEDS - I was told over the phone they only wash linens on the ones that appear to have been slept in. Apparently, they do not regularly wash all linens between guests. He will also charge you $15 per towel if there is any dirt on it at all.
River “access” means two blocks of walking (minimum) down steep ledges and ant-filled fields. The river access points are treacherous and have poison ivy near the ladder entrance and are much father than depicted. Would not recommend for small children. After leaving the river we were greeted by their neighbors saying (no joke) “Heil Hitler”.
Also, within the first 30 minutes of being there we heard a knock on the door - it was a strange man holding an aerial photograph of the property where you could clearly see my and my 2nd guest's vehicles, trying to sell us a copy as some sort of souvenir. This made me super uncomfortable knowing that some random person was taking photographs of us without our consent.
I would love to include the screenshots of this whole interaction, but unfortunately that is not an option.
Overall, the phone and text experience was the worst I've ever had, and we take these trips multiple times a year - never have I had such an issue with a rental like I did with this one.
Jordan E.
Aufenthalt von 3 Nächten im Juni 2022
