This property was great, but there were times it felt a little awkward because of all the family photos and belongings everywhere. I don't really want to feel like I'm staying in someone's house, I want to feel like I rented a property. Overall Rob was very helpful, especially in the beginning. Most communications thereafter were via email. One member of our party did have a package shipped to the property the day before our arrival, confirmed by FedEx, but it was not there when we arrived and no one knows what happened to it.