100% erstattung für stornierungen bis zu 60 tage vor anreise. 50% erstattung für stornierungen bis zu 30 tage vor anreise.
Great cabin everything as advertised.
Our stay was very nice! The cabin was clean when we arrived and travel time was not bad at all to center Pigeon Forge! Everything was just as described and I appreciate everything! This cabin was PERFECT and I recommend it to anyone wanting a cozy getaway!! The owner was very prompt with any questions and we felt so at home! It was quiet and the few neighbors we did meet were very nice!! Thank you for such a pleasurable weekend! I will definately stay again!!
I gave the property one star simply because the pictures are accurate of the cabin. It however does NOT have several things that were of important to me. There is NO VIEW; old trees block any possible view of the mountains. There is NO yard; I mean none at all. You have to park on the opposite side of the road. There is NO firepit. The Ad is misleading. It mentions a minutes to attractions. It should say almost an hour because that is honest. Traffic was good and it took approx. 45 mins one way each day of our stay into PG or G'burg.
Also, the Ad reads a NO PET POLICY. I have a strong allergy to cats and knew within minutes a cat had been in the cabin. I contacted the manager who argued with me about it....really. Why would I make that up?? I had hives break out instantly. I even offered to pay for the cleaning fee and one nights stay and he refused. Also noticed that the bathroom doors had claw scratches on both doors and the molding….that SCREAMS animal locked inside! To top it off when arrived back to our cabin mid trip the hot tub was completely empty and the jets were spraying water everywhere on the deck. I contacted the manager once again and they wanted me to flip the fuse at 9:30 at night ….obviously I was not interested in doing them any favors therefore a maintenance person came out at 11:30PM and did something with the fuse box.So there went the hottub……
When we arrived the hottub temp was over 120 degrees, 120.... with no directions on how to manage the temperature.
I will NOT be renting from this company again or using the property manager Eric Mills.
I’m very sorry to hear about your unpleasant stay. We do greatly appreciate your feedback. We want every guest to feel they received a value while staying with us. We do have cabins that provide views and have fire-pits in the event that you decide to vacation in our area again. You are correct in stating that this cabin does not have a fire pit or mountain view. We did not advertise it as having either of those items, but I imagine if you did a lot of searching for a vacation cabin to stay at then you could have mistakenly had ours confused with another cabin. I assure you we wouldn’t want to compromise your experience, so we went back and verified that we didn’t advertise those items. Drive time is a little more challenging of a thing to tackle as it would greatly depend on which attractions you would be traveling to. We are 28 minutes to the parkway in Pigeon Forge. You also were a short walk to beautiful and scenic Douglas Lake. Douglas lake has breathtaking views of the mountains and ton of fun water sport activities. I’ve attached a description from google on Douglas Lake. As you can see it would be a matter of perception because they as well as us view it as convenient to the attractions.
“Douglas Lake, also called Douglas Reservoir, is a reservoir created by an impoundment of the French Broad River in Eastern Tennessee. This lake is located only a few miles from the Pigeon Forge/Gatlinburg area, and also the Great Smoky Mountains National Park”
As you stated in your review. We do not allow pets. We manage this with exterior security cameras. The owner like you is highly allergic so we have a zero tolerance for pets on the premises. We couldn’t find the scratches you were referring to. Also, as you stated… you had an issue with the hot tub so we sent maintenance out within the hour. He determined that someone within your party opened the valve they use to drain the hot tub between stays. We understood things happen, so we didn’t even bother you with it. We just chose to get the issue corrected so you could continue to enjoy your stay. I assure you the hot tub did not reach 120 degrees. I confirmed with the maintenance team that serviced the hot tub when you had issues. They did not see it at those temperatures and assured me that they cut off at 104 degrees to prevent burns.
I truly appreciate your feedback. We will use your experience as a training opportunity to improve our level of service! Safe travels!
We had a wonderful stay here. The place was clean and well decorated with mountain motif stuff. No complaints.
The wife thinks you need to update some stuff, whatever that means. She is a fuss pot.
I left a list of things that needed some looking into but they were no big deal. Minor stuff. Loved the pool table, hot tub and fireplace.
We were hoping to get some snow but all we got was two weeks of none stop rain. The rivers were raging and roads flooding out. Some said it was the worst rainfall in 100yrs. EXCITING !!
One day of sun and sun on the day we left----just our luck. Although, had it snowed, I doubt we could have got our car up the steep twisting road to the cabin.
We went to Cherokee NC and on the way back we got stuck on the road for over 5 hours because of a rock slide. We had to backtrack all the way back to Cherokee and go back another way. Got home at 5 am. Something to tell the great grandkids.
We damaged the mesh on one of the back patio chairs and the owner was very gracious and said not to worry about it. THANKS !!!!!
The log cabin was Worth every penny.
THANKS AGAIN OWNERS !
The cabin was very clean and tastefully decorated. The loft with the extra space made it feel so big. We were very comfortable and it was a peaceful weekend.
Awesome Birthday Trip
We really enjoyed our stay. There was not ample parking and the hot water was not that hot and the water pressure was lacking- but not enough to be an issue. The cabins were closer together than we imagined, but once inside it was no longer apparent. Close enough to the attractions and far enough to relax from the hussle and bussle. Enjoyed our stay.and would definitely recommend it!!! Thanks again for sharing your lovely cabin!!