6/10 – Okay
Ronald F.
22. Okt. 2021
Gut: Sauberkeit, Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Check-in und Kommunikation
Harvey's Hideaway.
The caravan is fine and was well cleaned prior to our arrival. Unfortunately though, initially, we couldn't get into it! We had been given the wrong code for the key safe so were unable to gain entry.
The young lady at the reception was very helpful and tried to contact the owner, but without success. We had tried phoning the owner, but only got a tape recorder. We tried another number, but that didn't accept incoming calls. The security staff were all for smashing the key safe open with a sledgehammer, but needed to get the boss's authority - and he had gone home.
So in the end we had to make an emergency booking at the Premier Inn in Sandown - which doesn't have any parking, by the way. The owner finally responded to all our e-mails and texts the next morning and gave us the correct code for the key safe.
She also said that she had refunded our hotel and parking costs; I don't have any reason to doubt that she has, but we won't know for sure until we get our credit card statement at the end of the month.
Apart from the initial problem, we thoroughly enjoyed our week there. The park is well laid out and has access to a semi-private beach; it's down (and back up!) a very steep path but we made it - twice. And we're no spring chickens! All the other attractions on The Island are easily accessible by car, although the roads tend to be hilly and twisty, so don't rush.
We'd happily go there again - provided we are given the right key code!
Ronald F.
Aufenthalt von 7 Nächten im September 2021
