2/10 – Ungenügend
Joachim S., Ravensburg, Germany
11. Jän. 2023
Gut: Sauberkeit, Check-in und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Kommunikation
Gas Leakage, unexpected visit und road work instead of holidays
The house is situated in the hills above Fuentegirola in a quite area. Nearly everything in the house could need renovation. Especially the water heating systems is very much outdated, rusted and even more important - DANGEROUS. The system is not really a heating, it´s more a gas burner inside a room open to kitchen and living room that works like a burner in a barbacue grill and is powered by gas bottles which are actually used for camping and which are stored outside the house. Also the stovetop is supplied by this gas. If your kids turn the switches the gas will flow into the kitchen and living area. During the first week we had a gas leakage within the house - there was a strong smell after gas in the kitchen and living room area. We informed the property manager Ingrid Kramer who up to our departure did NOTHING. I asked for a maintance of the the system during our stay but nothing happened. As a consequence we had to leave windows open all day and night to avoid that we got blown up by the gas. 10 days of our 14 days stay there was road work in the street with lots of noise and smell. (New ashalt) Instead of relaxing in the garden we had to leave the house for many days. I complained about this at the property manager and asked for a fair solution for that but up to know nothing was offered. But the stangest thing that happened was this: One day we came home in the afternoon and the alarm was activated. I did not activate it when we left because the kitchen windows where open due to the gas leakage. I informed the property manager Ingrid Kramer about the situation and she replied that she entered the house without informing or asking us. I rented many many objects over the last 15-20 years but never ever I had the situation that an owner or property manager entered the premise without asking for that in advance. After 9 days we did not have any warm water anymore. The camping gas bottles where empty. So the property manager had to show up in the evening and change the bottles. After that she was not able to start the burner again - I did it. Otherwise we would not have had warm water again as the next day was bank holiday.
I strongly cannot recommend the house until the whole gas system has been revised. The situation is so dangerous that I will report that to the local authorities. For us clearly by far the worst object and worst experience we have made in our villa renting life so far.
Joachim S.
Aufenthalt von 14 Nächten im Dezember 2022