4/10 – Schlecht
giovanni g.
3. Jän. 2024
Gut: Sauberkeit, Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Check-in und Kommunikation
problems
Here are some concerns,
a) When arriving we could not find the apartment,0 indication was posted, we left the managers numerous messages. She never returned our call. We had the help from the security guard to reach the owner so we can enter the property. This procedure took over 1.5 hours.Very frustrating. Once we entered we discovered a water leak in the kitchen,which we advised VRBO ,the next day they sent a repair man and he tried to fix it however did not succeed. They sent another repair man and he found a leak in the bathroom bowl,he decided to remove the toilet bowl ,but he could not repair as he was missing parts, need to come back the next day to finish the repairs. Never advising us of this repair when we got home we used the toilet and found out it had been disconnected and there was not water in the bowl so we could flush. While the original leak in the kitchen was never fixed. Lets move on to the next issue, the kitchen pots and pans are every old and all teflon pans were better for the garbage than to cook in. Kitchen need a lot of love. For all these issues ,they offered us no compensation what so ever. The last issue is the washer and dryer, we stop using it as it sounds like a jet engine when drying.
Now for the good parts, the property is very well located,lots of space for 6 people to comfortable, stores in walking distance ,pool is very clean. Great TV programming lots of channels
giovanni g.
Aufenthalt von 10 Nächten im Dezember 2023
