Upon our (planned) late night arrival we found the house to be left uncleaned by the previous renters. The manager was contacted and photos of the trash in the sink, pet hair, human hair and dirt were promptly sent. We spent the night cleaning and washing sheets, because we had a large group and no other lodging options that night. The manager insisted the cleaning lady had been there and cleaned it, and accused us of being scammers!! The next day was spent on the phone with VRBO and, finally the legal dept and owner agreed to refund our money, which showed up 3 days later...At least that part went well. All 12 of us moved to a different rental and lost an entire vacation day to this ridiculous situation. Zero stars, if that was a thing.