6/10 – Okay
Tina B.
17. Apr. 2024
Gut: Sauberkeit, Check-in, Kommunikation und Lage
Beautiful Area...Think before reacting
The overall stay was good. The cabin was beautiful and supplied everything a renter could desire. However, there was a small snafu.
The listing stated there was a hot tub, I actually have a snaphot photo of the listing. I never book rentals without hot tubs as that is my "peaceful place" during vacation.
I reached out to the owner and asked about the hot tub. I was told there was no hot tub. I advised that it was listed. At this point I was told I was looking at a "wrong" listing, but in an accusatory manner. I emailed the picture of the listing and stated it was "incorrect advertising", which is different from "false advertising".
Incorrect advertising means it was a mistake. False advertising means there was intent to deceive. The owner then went off on a tirade and told me that my husband and I could leave in the morning and we would be refunded fully. How did we get to this point? I asked a simple question, stated facts and provided proof supporting my facts.
A simple apology would have been sufficient. Was it a coincidence that the next day the hot tub listing for the cabin was removed? The attitude of the owner and insinuation that I was either lying or looking for some type of compensation put a total damper on my anniversary weekend.
Although the cabin was beautiful, peaceful and has amazing views, we will never return. "One carefully considers how to answer before speaking" Prov 15:28
Tina B.
Aufenthalt von 4 Nächten im April 2024