8/10 – Gut
Geri J., Red Deer County, Alberta
14. Jän. 2021
Gut: Check-in, Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Kommunikation
Stayed 8 Days - Dec 2019 and New Years
7 of our family members stayed for 8 days over New Years. We enjoyed our stay but did find there were some issues with our rental. I did ask the owner to contact me via cell or email ( I left this info in the guest book) and never did hear back which I thought disrespectful. First off, we were never told which day the maid was to come...she came on the day we choose to have a stay in and enjoy the pool. She was there early and stayed all day. We felt we need to tip in order to get her to go. There was debris/cloudiness in the pool for the majority of the time. A pool cleaner came once and cleaned/filled but that was it. We felt they were waiting until we left to do a big clean and fill...as we were told the owners were the next to be there. Is this why the pool was left unattended to and the water level to go so low? IDK but we did take notice of all the action the day prior and the morning of our departure. Cleanliness of the pool is as important to us as the owner...if not more.
We had NO water for an entire day. We had guys in and out of there the day of the maid. It was grand center station for an entire day. Did we get an apology or a call..? The answer is no. This was so disappointing as we really wanted a nice day by ourselves by the pool and it turned out to be a day about a maid, plumber, many others in and out, no water and we had a reservation booked for dinner at 7...which turned out to be no shower and pool hair for us girls.
Owner: I would expect when you show pictures of umbrellas and chairs around the pool on VRBO...that's what a renter expects. 3 of our chairs were broken and there were no umbrellas. When I asked for umbrellas so we could sit out in the heat/sun......the answer was a clear no!
Geri J.
Aufenthalt von 8 Nächten im Januar 2020
