4/10 – Schlecht
Mary H.
10. Mai 2023
Gut: Check-in und Lage
Verbesserungswürdig: Kommunikation
Never ever again
Paid all monies up front, on time based on 2 previous stays. Upon arrival April 29 screens over pool full of holes from a storm days before. Pool deck dirty from debris. Spoke with owner April 30 who stated would be fixed may 2 or 3. On may 3 emailed vrbo to say screens not fixed. On may 3 pool went green and we called owner. May 4, chemical treatment done by pool company. May 5 no improvement, owner said another treatment was done. Host dropped by on may 4, 5 and 6th. Saw state of pool and screens. Assured us screens would be fixed early May 6th. On may 6th screen repair a no show, owner has some plastic taped to open sections , one if which let go the next day. House could use attention to dust on fans, vent ducts on ceiling and moldings on walls particularly dining area. Bed in main room no longer works. Killed large insects in house, which appear to be roaches. Ants on kitchen counteracts and main bedroom. The handle on a frying pan is falling off. We broke a broom handle trying to kill an insect. We apologize. Bought one left on deck that does not fit. Very poor communications between owner and us. We have submitted a case with vrbo on this. We paid good money and were robbed of a trip we waited years to have. Our previous trips were memorable with each day and evening at poolside. We don't visit many attractions ex. Disney, Universal etc. Just to be in good weather and relax is all we wanted.
Mary H.
Aufenthalt von 10 Nächten im April 2023