I’m writing this review on the morning that my family and I are leaving. I’ve stayed all over the Riviera Maya and I can honestly say that this was one of the nicest experiences ever. Sure, there are more glamorous places with ocean front views. However, what really sets this place apart from all others is the level of service the owner and staff provide. You read about service everywhere but it actually happens here in a seamless fashion. From within a few weeks prior to arrival, Mike, the owner, contacted me to let him know what we needed prior to arrival. On the day of departure, a WhatsApp thread had been set up by the staff with me to ensure that anything I needed was but a text away. They picked up my family of four from the airport, arranged any meal that we desired, took us to get a rental car, and arranged for groceries at the house, complete with itemized receipts. I arranged a breakfast and a dinner with the staff which was excellent! We had some issues with the flight into Cancun and were delayed a whole day. Mike wanted to be sure that we still had an amazing experience so, one evening, we were invited to Mike’s house (Villa La Joya) for dinner which is less than a block away. Getting to use his beautiful pool and backyard took the trip to a whole other level. He has a mansion on the beach, mainly used for weddings, etc and was kind enough to let us use it while we were there given all the issues we had with our flight. The location is very central and Acamal, Tulum, and Cancún are all less than an hour away. 5th Ave in Playa Del Carmen is 15 mins away. The pictures of the condo are exactly the way it looks. There are high end finishes everywhere.
In conclusion, this is an incredible place to stay complemented by the fact that the service and the staff are exceptional. I would recommend it highly!