2 families tried to fullfil our vacation just days before the covid 19 pandemic started as there was a strict no refund policy with this vacation home. We arrived, 4 adults spent 2 hours cleaning filth! (White banister railings were black!). We spent 2 nights and had to return home to Canada at the request of our government. I emailed the home owners on day 2 to advise them of this and to tell them of the cleaning we had to do. Their response was that they uave professional cleaners in and we didn't e-mail them right away to advise them of the dirt. I asked for a partial refund considering the circumstances which they refused. Fortunately for us, I called VRBO when we returned home and was given a partial refund. VRBO, yes, this house....stay away!