2/10 – Ungenügend
Ted W.
7. März 2024
Gut: Lage
Verbesserungswürdig: Sauberkeit, Check-in und Kommunikation
Shabby Property, Rude Host
Nice property in an excellent location that is severely neglected (kitchen faucet handle ready to fall off, hole in bathroom wall, microwave only operates intermittently, burned out light bulbs, broken toilet paper holder, trash between washer and wall, stove knob about to fall off, broken towel racks, shower rod curtain partially detached, torn upholstery, stained toilet, filth in bathroom), lacking in basic amenities (no wash cloths, no kitchen sponge or dish cloth, no facial tissue, only five bath towels for a unit that sleeps eight and has shared jacuzzi access-use your towel for both bathing and jacuzzi and share towels if you have more than five people in your group?) and a rude, unresponsive host (when I had not received check in information two days prior to arrival I reached out to the host, when he was unreachable I reached out to VRBO, instead of sharing that information with VRBO he called me, berated me and recommended I cancel my reservation. I asked if he was offering a full refund. He went silent. Scam? Does he deliberately attack clients in order to get them to forfeit their payment? Jacuzzi acces code not provided. When informed regarding hole in wall, response was he knew. Request for washcloths never addressed. No attempt to make microwave operational.). I have stayed in two similarly priced condominiums in Sun Valley and Steamboat this ski season. Both were light years ahead in term of amenities, quality of support, cleanliness and furnishings.
Ted W.
Aufenthalt von 5 Nächten im März 2024
