4/10 – Schlecht
Constance M.
6. Aug. 2023
Gut: Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Sauberkeit und Kommunikation
Lack of communication about storm damage
Dirty sponge in kitchen; thick dust under bed; unmatched socks left in different rooms. The main problem was the lack of communication. We were supposed to call when we arrived so the owner could meet us and give us keys. When we called, we were told that a storm with gale force winds (70 mph) had knocked out the power and several trees were downed. (We found out later that the major declared a state of emergency.) The owner gave us two flashlights and two candles to get us through the night. In the morning, she brought coffee because the power was still out. I texted her from the wedding we attended to check on the status, but there was no response. We were supposed to let her know when we were leaving so that she could get the keys. I called but there was no answer. My daughter texted her when she left, but there was no response. She ended up locking the front door and going out the back. Our group of nine was without power (including phone/internet) for 24 hours, but were charged the full rate. The storm was not under the control of the owner, but we should have been informed in advance and some consideration/compensation should have been made. We would have sought alternate accommodations. (My niece, who lives 10 minutes away, was not impacted by the power outage. She already had a full house and we had no vehicle until my daughter arrived by car from GA.) The house itself was perfectly acceptable.
Constance M.
Aufenthalt von 3 Nächten im Juli 2023
