4/10 – Schlecht
Raquel C.
24. Apr. 2024
Gut: Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Sauberkeit und Kommunikation
The house had mice
First i would like to say the house is beautiful. However, this is what i encountered:
1-garbage disposal did not work
2- the hot tub kept tripping the breaker, the filters werent clean.
3-the slide for the pool didn't have water, but that was minimum.
I communicated all this to the owner on sat, her response was that she could not deal with it until monday.
Then that night, my nephew sees a mouse, we recorded on video and captured it. And you know it happens, a mouse might have come in, so i let it slide.
Then the next day. We are all in the living room, and we saw 4 coming out of this locked door (storage location).
So i communicated to the owner. She then went to apologize, cause i said i had an 1 year old that could get contaminated with something for a house to be infested with mice.
All Sunday and monday nothing happened to fix anything.
My last day there was when someone came to check on the mice, the cleaning person that didnt do her job right, and of course said that was nothing there. We had it on video. The garbage disposal guy came to change it, and the pool guy comes to clean the pool filters. Nothing on the spa. It was 230pm of my last day and things that shouldve been done prior to our check in wasnt done. It was unbelievable. There was no patience with me anymore.
Hope the next person finds it better, cause my stay was only good due to being with family, because i wasnt provided with what i payed for, not even the bare minimum of a non infested house.
Raquel C.
Aufenthalt von 4 Nächten im April 2024
