4/10 – Schlecht
Gillian D.
11. Juli 2022
Verbesserungswürdig: Sauberkeit, Kommunikation und Genauigkeit des Onlineauftritts
Not as described
Following booking and paying I was sent an email to say the terraces needed cleaning and was it ok for the lady to do it 8-10am on our first day. I said yes not knowing that firstly the terraces were so dirty you couldn't use them but secondly she had to go through our bedroom with a hosepipe to clean it then drag it through the bedroom and lounge to do the other are.
In the instructions it said air conditioning units didn't work but blow cold air- absolute joke nothing coming out of them and it was 35*+ one fan in the whole apartment that we had to move from room to room, totally to warm to cope with.
The fridge was not even on so our cold food we bought in the supermarket hoping it would get cold after we turned it on all went off- freezer working but fridge didn't cool enough
Emailed owner who said we knew about all this and we absolutely did not- she offered us to stay an additional night for the inconvenience - absolutely joking, no partial refund anything I'm so disgusted by her and Vrbos response to this
You have no come back basically by booking through them if a problem with the property.
This was not cheap accommodation and we did not go there to be made to feel ill.
I would like to add pictures but I am unable to on here
Gillian D.
Aufenthalt von 7 Nächten im Juli 2022
