2/10 – Ungenügend
Max S.
4. März 2020
Verbesserungswürdig: Check-in, Kommunikation und Genauigkeit des Onlineauftritts
Stayed one night, owner kept payment for three weeks
We booked for three weeks and stayed for only one night because the apartment was simply not suitable for our needs and not as we had expected it based on description and pictures.
Getting to the apartment was not easy because if you follow the googlemaps link on the webpage to apartment, it leads you to a wrong street which is a dead end on a pretty steep hill. It would have been helpful if there had been a better description of how to get there.
The place is described as a villa but the layout is such that there are two separate rooms that are not connected to each other but only to the terrace. Essentially, it is the layout of two adjacent garages. Each room is very small, I would guess 8-10 square meters. In between these two rooms is the toilette. We were traveling with our baby. Leaving the baby in a room that is not at all attached to our sleeping room, which has a separate door to the outside and from where sound would not travel was not an option for us. The only option was to put the baby bed in our room which meant that you could no longer walk around the bed because the room was so small. Also, the owner programmed electricity in such a way that the aircon would only start operating from 8 pm onwards. Not a big deal if you are traveling with grown-ups but with a baby that sleeps before 8 pm, this was a problem. When we arrived at around 7 pm with a baby that was clearly tired, the owner did not offer to switch the aircon on.
The rooms have no real windows. The side facing the terrace only had the door and no windows. The door was a wooden door so that neither light nor air would come through. On the backside of the room, there were two “windows” facing a ditch where some construction appeared to take place. These were not glass windows but essentially window shutters without an actual window. We were told this was the standard in Martinique but we did not find this to be true. This setting essentially meant that when inside, we felt like in a tiny pitch dark box - and unbearably hot anytime before 8 pm and after early morning.
The terrace itself was nice with a nice view of the sea. But to us, the evening and sleeping situation was such that we decided to leave after one night. No refund was given even though we had paid for the full three weeks and the description had clearly been misleading and omitted crucial information. The owner did not accept this and kept the full prepayment, which was a lot of money.
Max S.
Aufenthalt von 21 Nächten im Januar 2020
