6/10 – Okay
Melanie W.
14. Jän. 2024
Gut: Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Very nice location
The communication with the owner before and during the stay was very good and it was very nice that we were in general allowed to use all the household items.
However, the house itself was a little bit worn out e. g. the toilet door could not be locked and we felt we needed to also fix some minor things before we could use them properly.
The rooms were very nicely decorated and mainly clean. However, the household items like the raclette (which was actually an electric barbecue), wafer machine and other items needed to be cleaned before we could use them. We even found a Bialetti coffee machine in the cupboard where the coffee had not been removed and therefore grewn moldy which was not very pleasant. Also the kicker table was rather rundown. Maybe here the expectations of 4 adults was different from what a family with many kids would have been.
Most irritating was that we did not have the same expectations towards what was included in the rather high cleaning fee and we only found out later that we were expected to wash and dry the bed sheets & get rid of the garbage bags. Here the written instructions were not completely clear to us, for example, we did not find the containers where we could get rid of the garbage.
However, the communication on that effect was friendly and we all tried to find a solution that was working for everyone.
In terms of the location, we were very happy with the place and Kortgene is a really nice town to spend some days in winter.
Melanie W.
Aufenthalt von 4 Nächten im Dezember 2023