4/10 – Schlecht
Ahmed A.
28. Dez. 2023
Gut: Lage
Verbesserungswürdig: Sauberkeit, Kommunikation und Genauigkeit des Onlineauftritts
Disappointed
I was disappointed, as i am always expect from Stayz choose the best for their customers. However, the accommodation was beyond my expectations as
1- The property wasn’t clean: the balcony was full of dust, spiders web every where, birds poo and we couldn’t enjoy the beautiful view of the property, carpets was full of spots, one of the rooms was full of dusts in the bed side. I had photos for everything.
2- once i came in to the property I tried to wash my hand in the toilet inside the bedroom but, the sink was clogged and I asked the property manager to solve this problem and I complained about the cleanliness but she replied that she was not able to bring a cleaner and ignored the issue till i left.
3- We couldn’t get the parking access of 2 cars as the property manager couldn’t put us on the system and that’s show a mess in the check in process as she should be ready.
4- Online listing showed in the pictures 3 bedrooms 2 double beds and 3 single beds however, there were only 3 beds and extra mattress as a result one of my kids slept on the floor with the mattress
5- online listings showed games ( I thought board games) and when i asked the property manager she replied there were some online games on the youtube kids which was not suitable for my adult kids
6- Online list showed out door playing area which was not there
7- Online list showed grill ( I thought a barbecue) and when I asked the property manager she replied adjust the oven on the grill option
Ahmed A.
Aufenthalt von 5 Nächten im Dezember 2023
