2/10 – Ungenügend
Jörg M.
23. Sep. 2023
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation und Genauigkeit des Onlineauftritts
Safety, Cleanliness and energy price disappointing
We were 12 adults and 11 children, 7 of them younger than 3years.
Safety: E.g.
There were a lot of big rat traps with dangerous poison both outside and inside of the houses. We were not informed about this at our arrival even though we had a lot of young children in our group. The traps had holes for the rats that were big enough for our children to put their hands inside. The housekeeper removed some of the traps at our request but there were many more traps on the premise, even inside of the house e.g. in the living room
Cleanliness:
- We have cooked a pasta dinner for the whole group on our first evening after the housekeeping has cleaned the entire kitchen. For the pasta, we have used the pasta cooker in the kitchen. When cleaning the pasta cooker thoroughly after dinner, we found cigarette remains in the bottom of the pasta cooker. So our whole group ate pasta that was cooked in contaminated water due to a lack of cleaning from the houses cleaning staff.
- When the pool cleaner left the premise on Tuesday, he left all dirt from the water filters on the walkways next to the pool. He even left a dead frog lying on the ground.
- Loose toilet seats and doorknobs
- Cold Water
Energy:
300 kWh of electricity are included in the rental price. Housekeeper recommended to not use the AC which we did not. Still, in the end of our stay, we had to pay 600 EUR in additional cost for electricity.
One could assume that the basic cost for electricity would be covered.
Jörg M.
Aufenthalt von 7 Nächten im Juli 2023