2/5 – Schlecht
Elizabeth P.
5. Dez. 2023
Gut: Check-in, Kommunikation und Lage
Verbesserungswürdig: Sauberkeit und Genauigkeit des Onlineauftritts
Disappointing
My family and I have rented many houses, including Sunset Delight several years ago, at Deep Creek Lake. Never have we been more disappointed in a venue. The house was in terrible repair.
I called in the worst of the problems that could be rectified, i.e. the refrigerator with no door shelves in the kitchen, the broken, unopenable freezer on the refrigerator in the garage, and the lack of hand towels and washcloths. They were handled promptly, and the people were friendly and apologetic. Nonetheless, it's wholly unacceptable to walk into an expensive rental and find a rusty, old white refrigerator missing door racks and bins in the kitchen instead of the stainless steel shown in the pictures. The cabinet drawers were dirty and falling apart, several doors were so sticky you had to reach through and push them open from behind, a gaping hole under the sink cabinet allowed cold air in, and the countertops were cracked and warped. Both dishwashers were full and one had not been run. There was burnt food in the oven. The range hood was sticky and disgusting. We had to wash pans in the cabinets before using them. The bunk bed was not made. The sink in the 1/2 bath had not been cleaned. Every corner of the family room had cobwebs. Paint is peeling in many rooms. The downstairs fireplace did not work. The basement was freezing. Multiple lightbulbs appeared burnt out that need to be screwed into work. So sad, Sunset Delight used to be fabulous.
Elizabeth P.
Aufenthalt von 3 Nächten im November 2023