Cannot complement the staff enough. Everyone from top to bottom went out of their way to ensure you had a great experience. Unfortunately, the A/C went out for the entire hotel and it was unclear how long it would actually take to repair. We chose to move to a different location for the last five days of our trip. They understood and even transported us to the new location. Without having to ask, they refunded the balance of our stay. Caring and professional, there is no doubt we will return on our next trip to Aspen.
Forgot to mention, location, location, location. There is no more convenient place to stay in all of Aspen.